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Privacy Policy



Privacy Policy

Aschenti Cocoa takes the utmost care and concern for your privacy while you are shopping on our Website. We do not sell or share any personal information gathered from our Website. In order to process orders we need to obtain certain information such as your name, shipping and billing information, phone number, email and credit card information. Transactions on our Website are secured and our Website does not store your credit card information. Aschenti Cocoa uses customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. We may also use this information to make offers to you, to help us target specific products and services to you, and to help us develop and improve our Website and stores and tailor our Website and stores to your interests.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

At our discretion, Aschenti Cocoa may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

By using our site, you consent to our website's privacy policy.

Terms of Use

Please review our Terms Of Use and Privacy Policy. If you have any questions regarding how we use any of the information that we collect from you, how that information is collected and what your/our responsibilities are through accessing the site please take the time to reference the information stated below.

These Terms and Conditions of Sale apply to the purchase and sale of products through www.aschenti.com (referred to as the “Website”). By placing an order for products, you agree to be bound by and accept these terms and conditions. These terms and conditions are subject to change by Aschenti International, Inc. ("Aschenti Cocoa") without prior written notice at any time, in our sole discretion. If at any time you do not agree to the terms and conditions, please do not use this Website and refrain from purchasing from us.

PAYMENT TERMS AND SALES TAXES

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, we must receive payment by us prior to our acceptance of an order. We accept most major credit cards for purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honoured by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. Purchase orders from businesses may be accepted upon credit approval of and payable on terms set for your account or such other terms as we may approve or require. All applicable sales taxes will be added in addition to the purchase price for any products purchased. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.

SHIPPING POLICY

Ready to order but still having questions? We do our best to make sure that you received your chocolate fresh and in good conditions.

In the event where weather conditions are warmer, the shipment will be subject to a $5 warm-weather fee. Warm weather packaging consists of an insulated container and reusable frozen gel-packs. This special packaging will keep your product cool for 48 hours or more.

Delivery times depend on where you live. Shipping takes place from Tuesday to Friday during business hours. If an order is placed during the weekend or outside our business hours, it will be processed the next business day.

We ship domestically and internationally using Canada Post. Local orders can be picked up.

RETURN POLICY

If your product arrives and you are dissatisfied in any way, please contact us. For faster service, please include the following information when emailing: customer name, invoice or order number, and nature of the problem. To expedite the processing of your refund or credit, we ask that products be returned within 5 days of our acknowledgement email.

For all other inquiries, please be in touch at info (at) aschenti.com.
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  • Get in Touch

    204.219.7221 info (at) aschenti.com 782 Corydon Avenue, Winnipeg